Frequently Asked Questions

Find answers to common questions about our products, delivery, and subscriptions here—your convenience is our priority!

how choose sanitary pad sizes ?
Choosing the right sanitary pad size is a common concern for anyone using them. With years of experience in the field, we typically recommend the size based on age group, flow type, body type, and personal preference. However, these recommendations can also vary depending on individual needs. Let us assist you in selecting the appropriate size based on the criteria we believe are most important. - **Large (240mm):** Ideal for first periods or early periods, thin and skinny body types. - **XL (280mm):** Suitable for extra-large pads, medium flow, and average body types. College-going girls or working professionals often prefer this size. - **XXL (320mm):** Designed for thick body types, heavy flow, or convenient overnight use.
Which pad is better for summer sweating ?
For summer, ultra-thin sanitary pads with a cottony soft surface are the most suitable option. These pads are also known as nonwoven top sheets, which serve as a hygiene-grade fabric feel top sheet. They effectively absorb sweat and transfer it to the underlying layers, providing a dry feeling .
Which pad is better delivery or maternity pads ?
We frequently receive inquiries from our customers, and we’re here to clarify any confusion. Delivery and maternity pads are essentially the same thing. Some people refer to them as delivery pads, while others call them maternity pads. We offer two types of maternity pads, both of which are BIS certified. One type is stick-type, suitable for those who have undergone a C-section. The other type is belted pads, which are ideal for those who have delivered a baby through a vaginal delivery. In India, BIS-approved pads are considered the best. Additionally, it’s important to look for pads with a soft surface and high absorbency, which we provide at staysure.
Are cotton pads better than gel pads ?
Gel pads are definitely the way to go. They absorb and lock the liquid, leaving you with a completely dry feeling. This myth was busted at Staysure. We make pads with both cotton and gel. Cotton provides comfort and quick absorption, while gel locks the liquid, giving you supreme comfort and joy during your periods.
How many hours should I wear one pad ?
With our extensive research and years of experience, we at staysure strongly recommend changing pads every 8-10 hours. However, if you experience heavier flow than usual, you may opt to change them earlier.
Which pad is best for overnight use ?
For overnight use our XL and XXL sizes both are ideal as they have wider bottoms which gives you extra coverage and confidence for a peaceful experience
Which sanitary pads is best for heavy flow ?
At staysure with over 10 years of experience we usually suggest thick pads with high absorbency . The sizes which are ideal for heavy flow are xl and xxl and we also recommend to change frequently for ease & comfort .
Which pad is best for first periods ?
At staysure with 10 years of experience we feel the first period pads should be soft comfortable and high absorbency pads . We usually recommend 240mm thick pads for teens with their first periods
How often should I change my sanitary pads?
It's recommended to change your sanitary pads every 8-9 hours, or more frequently if needed, to ensure comfort and prevent irritation.
Are Stay Sure products safe for sensitive skin?
Yes, our products are hypoallergenic lab tested and designed for sensitive skin and also BIS approved. Always better to consult a doctor if you are facing issues using any sanitary pads
What's the best way to store hygiene products?
Store your sanitary pads in a cool, dry place away from direct sunlight and infants to maintain their effectiveness and preserve their quality.
Do Stay Sure sanitary pads offer leak protection?
Yes, all our sanitary pads are designed with advanced leak-proof technology to provide maximum protection and comfort throughout the day or night.
Are Stay Sure products environmentally friendly?
Staysure sanitary pads are easy to use and dispose . We offer wide variety of sanitary pads and all are disposable pads .
How long does order processing take?
Orders are processed daily and shipping cut off time is 11am . All orders processed before 11 am are shipped same day and you track your our order on our website and you will receive the tracking link on our contact details
Do you ship across India?
Yes, we ship to all major cities and towns across India. Shipping availability may vary for remote locations. If there is any issue our customer care team will contact you
Is there free shipping available?
All our products are free shipping . There is no hidden cost .At staysure we believe in transparency and easy ordering process
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS/Whatsapp. You can use this link to track your order on the courier's website.Also we have track your order page where you can check your order status.
What is your return policy?
We accept returns within 2 days of delivery, provided the product is unused, unopened, and in its original packaging. Please contact our support team to initiate a return on +91 9028555528
What are the conditions for a return?
Products must be unused, in their original sealed packaging, and returned within 2 days of delivery. Items that have been opened or used cannot be returned for hygiene reasons.
How do I report a damaged item?
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund promptly.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method or from the account you made the payment .
What payment methods do you accept?
We accept all major payment methods via razor pay including credit/debit cards, UPI, net banking, and cash on delivery where available.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Please contact our support team as soon as possible if you wish to cancel.
How do I contact customer support?
You can reach our customer support team via email or through the contact form on our website. We aim to respond within 24 business hours .
Are your products dermatologically tested?
Yes, our products are dermatologically tested and certified safe for regular use. We prioritize your health and comfort in every product we make. Staysure is also approved by BIS with regular audits of our facility .
Do you offer bulk or subscription orders?
Yes, we offer bulk purchasing options and subscription plans for regular customers. Please contact us via contact form or our customer care team for more details on pricing and availability. Our team will contact you and help you through your requirements

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