Frequently Asked Questions

Find answers to common questions about our products, delivery, and subscriptions here—your convenience is our priority!

Do you deliver to tier-2 and tier-3 cities in India?
Yes. We deliver to most pin codes across India including tier-2 and tier-3 cities and towns. If your pin code is not serviceable, you will be notified at checkout. For queries, contact us at care@staysure.asia or +91 9028 5555 28.
Where can I buy Stay Sure products online in India?
Stay Sure products are available on our official website staysure.asia with fast pan-India delivery to Mumbai, Delhi, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Surat, Lucknow, Nagpur, and all major cities. We are also available on Amazon, Flipkart, Jiomart, and Meesho.
Where are Stay Sure products manufactured?
Stay Sure products are proudly Made in India by ETERNIS Hygiene Products, manufactured at our facility in Chakan, Pune, Maharashtra. All products are manufactured under strict quality controls and comply with BIS (IS 5405) standards.
How does the gel technology in Stay Sure pads work?
Our advanced SAP (Super Absorbent Polymer) gel core rapidly absorbs menstrual fluid and converts it into a gel, locking moisture inside and preventing re-wetting. This keeps the surface dry and comfortable for hours, even during heavy flow — unlike regular cotton-only pads that can feel wet and uncomfortable.
Are Stay Sure pads suitable for women with PCOS or PCOD?
Yes. Women with PCOS or PCOD often experience heavier, irregular, and more painful periods. Our XXL 320mm Extra Comfort pads with 7-layer gel-lock technology are ideal for managing heavy flow days comfortably and without leaks. The soft, chemical-free surface also helps reduce irritation during sensitive days.
Are Stay Sure sanitary pads BIS certified (IS 5405)?
Yes. All Stay Sure sanitary pads are certified as per IS 5405 — the Bureau of Indian Standards (BIS) quality standard for sanitary napkins in India. BIS certification ensures our products meet strict government-mandated safety, absorbency, and hygiene requirements. Always look for the BIS mark when buying sanitary pads in India.
Are Stay Sure pads safe for teenage girls?
Yes. Stay Sure sanitary pads are completely safe for teenage girls. They are made with soft, skin-friendly materials, are pH-balanced, chemical-free, and dermatologist-friendly — gentle enough for young, sensitive skin.
Which Stay Sure pad is best for heavy flow / overnight use? 
Stay Sure XXL Extra Comfort pads are best for heavy flow and overnight use — with extra length, higher absorbency, and all-around leak guard barriers for complete protection during sleep.
What is the difference between Stay Sure Ultra Thin and Extra Comfort pads?
Stay Sure Ultra Thin pads are slim and discreet — ideal for light to moderate flow and everyday use. Stay Sure Extra Comfort pads are thicker with enhanced absorbency — ideal for heavy flow days and overnight use when maximum protection is needed.
Are Stay Sure sanitary pads chemical-free / free from harmful substances? 
Yes. Stay Sure sanitary pads are free from harmful chemicals, parabens, and alcohol. They are dermatologist-friendly, pH-balanced, and made with skin-safe materials — safe for daily use and sensitive skin
how to choose right sanitary pad size ?
Choosing the right sanitary pad size is a common concern for anyone using them. With years of experience in the field, we typically recommend the size based on age group, flow type, body type, and personal preference. However, these recommendations can also vary depending on individual needs. Let us assist you in selecting the appropriate size based on the criteria we believe are most important. - **Large (240mm):** Ideal for first periods or early periods, thin and skinny body types. - **XL (280mm):** Suitable for extra-large pads, medium flow, and average body types. College-going girls or working professionals often prefer this size. - **XXL (320mm):** Designed for thick body types, heavy flow, or convenient overnight use.
Which pad is better for summer sweating ?
For summer, ultra-thin sanitary pads with a cottony soft surface are the most suitable option. These pads are also known as nonwoven top sheets, which serve as a hygiene-grade fabric feel top sheet. They effectively absorb sweat and transfer it to the underlying layers, providing a dry feeling .
Which pad is better delivery or maternity pads ?
We frequently receive inquiries from our customers, and we’re here to clarify any confusion. Delivery and maternity pads are essentially the same thing. Some people refer to them as delivery pads, while others call them maternity pads. We offer two types of maternity pads, both of which are BIS certified. One type is stick-type, suitable for those who have undergone a C-section. The other type is belted pads, which are ideal for those who have delivered a baby through a vaginal delivery. In India, BIS-approved pads are considered the best. Additionally, it’s important to look for pads with a soft surface and high absorbency, which we provide at staysure.
Are cotton pads better than gel pads ?
Gel pads are definitely the way to go. They absorb and lock the liquid, leaving you with a completely dry feeling. This myth was busted at Staysure. We make pads with both cotton and gel. Cotton provides comfort and quick absorption, while gel locks the liquid, giving you supreme comfort and joy during your periods.
How many hours should I wear one pad ?
With our extensive research and years of experience, we at staysure strongly recommend changing pads every 8-10 hours. However, if you experience heavier flow than usual, you may opt to change them earlier.
Which pad is best for overnight use ?
For overnight use our XL and XXL sizes both are ideal as they have wider bottoms which gives you extra coverage and confidence for a peaceful experience
Which sanitary pads is best for heavy flow ?
At staysure with over 10 years of experience we usually suggest thick pads with high absorbency . The sizes which are ideal for heavy flow are xl and xxl and we also recommend to change frequently for ease & comfort .
Which pad is best for first periods ?
At staysure with 10 years of experience we feel the first period pads should be soft comfortable and high absorbency pads . We usually recommend 240mm thick pads for teens with their first periods
How often should I change my sanitary pads?
It's recommended to change your sanitary pads every 8-9 hours, or more frequently if needed, to ensure comfort and prevent irritation.
Are Stay Sure products safe for sensitive skin?
Yes, our products are hypoallergenic lab tested and designed for sensitive skin and also BIS approved. Always better to consult a doctor if you are facing issues using any sanitary pads
What's the best way to store hygiene products?
Store your sanitary pads in a cool, dry place away from direct sunlight and infants to maintain their effectiveness and preserve their quality.
Do Stay Sure sanitary pads offer leak protection?
Yes, all our sanitary pads are designed with advanced leak-proof technology to provide maximum protection and comfort throughout the day or night.
Are Stay Sure products environmentally friendly?
Staysure sanitary pads are easy to use and dispose . We offer wide variety of sanitary pads and all are disposable pads .
How long does order processing take?
Orders are processed daily and shipping cut off time is 11am . All orders processed before 11 am are shipped same day and you track your our order on our website and you will receive the tracking link on our contact details
Do you ship across India?
Yes, we ship to all major cities and towns across India. Shipping availability may vary for remote locations. If there is any issue our customer care team will contact you
Is there free shipping available?
All our products are free shipping . There is no hidden cost .At staysure we believe in transparency and easy ordering process
How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS/Whatsapp. You can use this link to track your order on the courier's website.Also we have track your order page where you can check your order status.
What is your return policy?
We accept returns within 2 days of delivery, provided the product is unused, unopened, and in its original packaging. Please contact our support team to initiate a return on +91 9028555528
What are the conditions for a return?
Products must be unused, in their original sealed packaging, and returned within 2 days of delivery. Items that have been opened or used cannot be returned for hygiene reasons.
How do I report a damaged item?
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund promptly.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method or from the account you made the payment .
What payment methods do you accept?
We accept all major payment methods via razor pay including credit/debit cards, UPI, net banking, and cash on delivery where available.
Can I cancel my order?
Orders can be cancelled before they are dispatched. Please contact our support team as soon as possible if you wish to cancel.
How do I contact customer support?
You can reach our customer support team via email or through the contact form on our website. We aim to respond within 24 business hours .
Are your products dermatologically tested?
Yes, our products are dermatologically tested and certified safe for regular use. We prioritize your health and comfort in every product we make. Staysure is also approved by BIS with regular audits of our facility .
Do you offer bulk or subscription orders?
Yes, we offer bulk purchasing options and subscription plans for regular customers. Please contact us via contact form or our customer care team for more details on pricing and availability. Our team will contact you and help you through your requirements

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